NOW, ServiceNow Inc.

Will it survive?

• Can it pay its interest? 67.6×
  Comfortable
  Operating income $1.8B ÷ interest expense $27M
  What this means

  Operating profit covers interest with the kind of margin Graham wanted for a defensive holding. Necessary, not sufficient, it says solvent, not cheap.

• How heavy is the debt, net of cash? +$3.3B
  Net cash
  Cash $3.7B + ST investments $1.1B − debt $1.5B
  What this means

  Cash and short-term investments exceed every dollar of debt by $3.3B, on net the company owes nothing, and can act from strength when others can't. It also holds $391M in longer-dated marketable securities; counting those, it sits at net cash of $3.7B. Net debt is the leverage figure that matters: the cash is already set against the debt. Strategic or illiquid investments aren't counted here.

• How long is cash tied up? 47d
  Tight
  DSO 72 + DIO 0 − DPO 25 days
  What this means

  Days cash is tied up between paying suppliers and collecting from customers. Lower is better; a long cycle means growth itself eats cash. (Little or no inventory, a services / asset-light model, so the inventory leg is ~0.)

Is it a good business?

• Return on invested capital 6%
  Below average through the cycle
  10-yr median, range -47%–13%; 13% latest = NOPAT $1.4B ÷ invested capital $10.7B
  Industry peers: median 19%
  What this means

  The rate the business earns on the money tied up in it, Buffett's north star, because over time a stock tracks the ROIC beneath it. Above ~15% sustained hints at a moat; a return below the cost of capital (~8%) erodes value as a business grows rather than building it — the test Buffett weighs most. The headline is the median of the last 10 years (it ran 13% most recently), so one peak or trough year doesn't set the verdict. Asset-light businesses (R&D expensed, little capital) read artificially high, pair this with Owner Earnings.

• Owner-earnings margin 30%
  High through the cycle
  10-yr median margin, range 5%–34%; latest $4.6B = operating cash $5.4B − maintenance capex $868M
  Industry peers: median 29%
  What this means

  What an owner could take out without starving the business: operating cash less the maintenance capital it must spend to hold its position — Buffett's owner earnings. That's 34% of revenue this year, a 30% median across 10 years. Treating stock comp as the real expense it is (less $2.0B of SBC) leaves $2.6B.

• Are earnings backed by cash? 3.11×
  Cash-backed
  Cash from ops $5.4B ÷ net income $1.7B
  What this means

  How much of reported profit showed up as operating cash. Above 1× is reassuring; well below suggests earnings lean on accruals. One year is noisy, growth and working-capital swings distort it, and this is operating cash, not free cash. Watch the multi-year trend.

How is the cash used?

• Where do the earnings go? 40%
  Returns about half
  Dividends + buybacks $1.8B ÷ Owner Earnings $4.6B
  What this means

  Of $4.6B Owner Earnings, $1.8B (40%) went back to shareholders, $0 dividends, $1.8B buybacks. But the buybacks barely exceed stock issued to employees ($2.0B SBC), net of dilution, little was truly returned. Returning most of it is the mark of a mature business with little left to reinvest at a high return; reinvesting most could mean a long runway, or empire-building. The split doesn't say which; the return earned on it (see ROIC) does.

• Investing or harvesting? 1.18×
  Maintaining
  Capex $868M ÷ depreciation $738M
  What this means

  Descriptive, not a grade. Above ~1× means investing faster than assets wear out (growth, or, sustained for years, today's earnings carrying less depreciation than tomorrow's will). Below means spending less than it's wearing out (efficiency, or a melting asset base). The ratio won't tell you which; the filings will.

Graham’s defensive tests · 1 of 5 met

Graham’s numerical criteria for the defensive investor (The Intelligent Investor, ch. 14), run on the filings. A floor of safety, not a buy signal; many fine modern businesses fail his strictest liquidity rules by design.

• Adequate size Pass
  Revenue ≥ $2B · $13.3B
  What this means

  Big enough to weather a storm. Graham's 1972 floor was ~$100M of sales (≈ $700M today); we use a $2B revenue line as a conservative modern stand-in.

• Strong liquidity Miss
  Current ratio ≥ 2× · 1.00×
  What this means

  Current assets at least twice current liabilities, near-term bills covered without touching the business. Strict by design: many cash-rich modern firms run leaner and miss it, holding their cushion in longer-dated securities.

• Conservative debt Miss
  Debt ≤ working capital · $1.5B vs $28M WC
  What this means

  Graham's rule that borrowings not exceed net current assets. Capital-heavy and buyback-heavy firms routinely fail it, read it next to interest coverage, not alone.

• Earnings stability Miss
  A profit every year (10-yr record) · 3 loss years
  What this means

  Graham wanted earnings in each of the past ten years, the stability a defensive owner leans on.

• Dividend record Miss
  Uninterrupted dividends · none paid
  What this means

  An unbroken dividend was Graham's mark of durability. He wanted twenty years; the filings show about ten, and a single suspension breaks the streak. Non-payers, many fine modern compounders, fall outside his defensive net by design.

• Earnings growth —
  Earnings +33% over the record · —
  What this means

  Earnings were negative early in the record, a growth rate isn't meaningful.

• Moderate price —
  P/E ≤ 15 and P/E × P/B ≤ 22.5 · decided by the price
  What this means

  Graham's valuation gate, the wall he kept between a sound business and a sound investment. Three-year average earnings are $1.59/share (latest year $1.70), the averaged base the calculator's gate runs on, and book value is $12.57/share. Enter a price in “What the price implies” just below for the P/E, P/B, and whether it clears. But this is the rule Buffett outgrew: there's no hard P/E law, and a wonderful business can deserve a far richer multiple if the thesis holds, treat it as the bargain-hunter's floor, not a verdict on the price.

Durability & moat, 2016–2025

Whether the record’s returns held, and what the capital reinvested earned.

• Profitable years 7 of 10
  What this means

  Lost money in 3 year(s), look at what happened there before trusting the average.

• Return on capital ≥ 15% 0 of 10 yrs
  What this means

  A moat shows up as a high return on invested capital that holds year after year, not one good vintage.

• Operating margin −11% → 12% (3-yr avg ends)

  In the filing’s words The margin widened even though the filing names price competition — the gain came from volume or cost, not pricing power. Read where.

  What this means

  Through the cycle the operating margin widened — about −11% early to 12% lately, median 4% — pricing power intact or improving.

• Reinvestment, incremental ROIC 15%
  What this means

  Every extra dollar the business reinvested came back at a high incremental return — the lens GBM read for a moat that reinvests rather than merely harvests. The record and the 10-K are where you check whether the rate holds.

• Owner earnings growth +34%/yr
  What this means

  Owner earnings grew about 34% a year over the record.

• Worst year 2016 · −27.5% op. margin
  What this means

  Operations went underwater in 2016, understand why before trusting the good years.