Owner Scorecard


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CXM, Sprinklr Inc.

Software asset-light

We Are Sprinklr provides a Unified Customer Experience Management platform that helps organizations manage customer interactions across channels and teams.

Our artificial intelligence ("AI") native platform enables customer-facing teams, from Customer Service to Marketing, to collaborate across internal silos, communicate with customers across digital and traditional channels, and leverage AI to deliver better customer experiences at scale.

Companies are increasingly moving from transactional to unified customer experiences.

Latest annual: FY2026 10-K
CXM · Sprinklr Inc.
I

The business

What it sells, where the money comes from, the kind of company it is.

Revenue · FY2026
$857M
+7.6% YoY · 17% 5-yr CAGR
Vital signs · TTM, with 5-yr average
Revenue $871M 5-yr avg $699M
Gross margin 66% 5-yr avg 72%
Operating margin 6.0% 5-yr avg −3.2%
ROIC 8% 5-yr avg −7%
Owner-earnings margin 17% 5-yr avg 6%
Free cash flow margin 17% 5-yr avg 6%

The business in brief

read the 10-K →

What this business is and what moves its needle, from its own SEC filings.

What moves the needle
Operating margin has run around −6.6% through the cycle on a 70% gross margin, the operating line in the red even at its best — so the lever is whether the spending below the gross line can come down enough to clear a profit: revenue growth against the cost curve, and the cash runway until it does. Stock-based pay runs about 9.0% of sales, a real and recurring claim on owners that the GAAP margin understates. Read this kind of business on retention and the cost of growth. On its own account, the filing leans hardest on customer concentration, set against the numbers in what the filing emphasizes, below.
Is it a good business?
Return on capital has rarely cleared the cost of capital (median −3%, above 15% in 0 of 6 years). The steadier read is owner earnings: roughly 5% of revenue reaches owners as cash, consistently. This is price-taker territory, where the balance sheet and the cycle matter more than any multiple; the rest is in the 10-K.

Every line is arithmetic on the company's filings, shown in full in the sections below.

Where the money comes from

read the 10-K →

Revenue spreads across 3 regions, the largest Americas at 56%.

Revenue by geography, FY2026
  • Americas56%$478M
  • EMEA36%$310M
  • Other8%$69M

From the segment footnote of the company's own 10-K. Shares are of total revenue; the profit bar shows each segment's share of segment operating profit, before unallocated corporate costs.

II

The record

Ten years of arithmetic, read across the cycle.

The record, 2020–2026

realized figures from each filing · older years to the left
2020’202021’212022’222023’232024’242025’252026’26TTMTTMApr 2026
Income statement
$324M$387M$492M$618M$732M$796M$857M$871MRevenueRevenue
62%68%70%74%76%72%67%66%Gross marginGross mgn
12%17%17%15%14%17%16%16%SG&A / revenueSG&A/rev
10%10%12%12%12%12%11%11%R&D / revenueR&D/rev
($36M)($26M)($99M)($51M)$34M$24M$40M$53MOperating incomeOp. inc.
−11.0%−6.6%−20.2%−8.3%4.6%3.0%4.7%6.0%Operating marginOp. mgn
($40M)($38M)($111M)($56M)$51M$122M$23M$29MNet incomeNet inc.
Cash flow & returns
$19M$7M($33M)$27M$71M$78M$159M$146MOperating cash flowOp. cash
$4M$6M$8M$12M$15M$19M$19M$19MDepreciationDeprec.
$44M($4M)$20M$15M($51M)($122M)$33M$15MWorking capital & otherWC & other
$3M$3M$6M$6M$9M$6M$1M$1MCapexCapex
0.8%0.7%1.2%1.0%1.2%0.7%0.2%0.2%Capex / revenueCapex/rev
$16M$5M($39M)$21M$63M$72M$158M$144MOwner earningsOwner earn.
5.0%1.2%−7.9%3.3%8.6%9.0%18.4%16.6%Owner earnings marginOE mgn
$16M$5M($39M)$21M$63M$72M$158M$144MFree cash flowFCF
5.0%1.2%−7.9%3.3%8.6%9.0%18.4%16.6%Free cash flow marginFCF mgn
$7M$0$4M$0$0$0AcquisitionsAcquis.
$0$6M$0$0$27M$274M$152MBuybacksBuybacks
-10%-40%-11%6%5%5%8%ROICROIC
-20%-22%-10%8%20%4%6%Return on equityROE
−20%−22%−10%8%20%4%6%Retained to equityRetained/eq
Balance sheet
$10M$68M$321M$188M$164M$145M$163M$163MCash & investmentsCash+inv
$116M$164M$205M$268M$286M$278M$196MReceivablesReceiv.
$17M$16M$30M$35M$27M$34M$32MAccounts payablePayables
$99M$148M$175M$233M$258M$244M$164MOperating working capitalOper. WC
$498M$805M$863M$1.0B$854M$888M$745MCurrent assetsCur. assets
$302M$395M$459M$508M$518M$554M$520MCurrent liabilitiesCur. liab.
1.7×2.0×1.9×2.0×1.7×1.6×1.4×Current ratioCurr. ratio
$47M$47M$50M$50M$50M$50M$50M$50MGoodwillGoodwill
$597M$920M$1.0B$1.2B$1.2B$1.2B$1.1BTotal assetsAssets
$79M$0$0Total debtDebt
$11M($321M)($163M)Net debt / (cash)Net debt
($14M)$194M$516M$549M$680M$612M$593M$488MShareholders’ equityEquity
3.1%11.3%10.2%9.0%7.6%7.5%9.8%9.5%Stock comp / revenueSBC/rev
Per share
84.3M90.4M195M260M287M275M258M243MShares out (diluted)Shares
$3.84$4.28$2.52$2.38$2.55$2.90$3.32$3.58Revenue / shareRev/sh
$-0.47$-0.42$-0.57$-0.21$0.18$0.44$0.09$0.12EPS (diluted)EPS
$0.19$0.05$-0.20$0.08$0.22$0.26$0.61$0.59Owner earnings / shareOE/sh
$0.19$0.05$-0.20$0.08$0.22$0.26$0.61$0.59Free cash flow / shareFCF/sh
$0.03$0.03$0.03$0.02$0.03$0.02$0.01$0.01Cap. spending / shareCapex/sh
$-0.17$2.14$2.65$2.12$2.37$2.23$2.30$2.01Book value / shareBVPS

The diluted share count moved ×2.16 into 2022 — shares issued, not a split the totals corroborate — and the per-share figures carry the counts as filed.

Per-share growththe realized rate an owner's share compounded
6-yr5-yr
Revenue / share−2.4%/yr−4.9%/yr
Owner earnings / share+21.1%/yr+64.4%/yr
Capital spending / share−25.5%/yr−29.1%/yr
Book value / share+1.4%/yr

The record, charted

FY2020–2026

Each measure over its full record; the current point and the worst year marked.

Share count
258Mpeak FY2024
ROIC
5%low FY2022
Gross margin
67%low FY2020

Owner earnings vs. net income

Owner earningsNet income

The accountant's number, and the cash an owner can take; the gap is the tell.

$158Mowner earningsvs.$23Mnet incomelow FY2022

Where the cash went

ReinvestBuybacksDividendsAcquisitionsRetained

Each year's operating cash, by what management did with it: the mix, and how it drifts.

FY2020FY2026

Net income is the accountant's number; owner earnings is the cash an owner could take out. The walk between them, off the cash-flow statement, and whether the gap is widening or holding.

In fiscal 2026 the business turned $23M of profit into $158M of owner earnings: more cash than the profit line showed, after the non-cash charges and the capital it put back in.

Reported net income$23M
Owner earnings$158M · 18% of revenue
FY2026FY2025FY2024FY2023FY2022
Reported net income$23M$122M$51M($56M)($111M)
Depreciation & amortizationnon-cash charge added back+$19M+$19M+$15M+$12M+$8M
Stock-based compensationreal costnon-cash, but a real cost+$84M+$60M+$56M+$56M+$50M
Working capital & othertiming of cash in and out, other non-cash items+$33M−$122M−$51M+$15M+$20M
Cash from operations$159M$78M$71M$27M($33M)
Capital expenditurecash put back in to keep running and to grow−$1M−$6M−$9M−$6M−$6M
Owner earnings$158M$72M$63M$21M($39M)
Owner-earnings marginowner earnings ÷ revenue18%9%9%3%-8%

Owner earnings is the cash an owner could pull out without starving the business: operating cash less the capital it must spend to hold its position . The cash-flow statement also adds stock comp back as non-cash, but it is a real cost paid in shares; counted as the expense it is (less $84M), owner earnings is nearer $73M.

Maintenance capex is estimated as depreciation where a growing business invests above it; free cash flow is the figure the scorecard's free-cash margin reads.

III

Quality & stewardship

Returns, the balance sheet, capital allocation, and pay.

Owner’s Scorecard

FY2026 10-K · source on SEC EDGAR →

Will it survive?

  • No meaningful interest burden
    Little or no interest expense reported
    What this means

    Little or no interest expense reported, the business isn't leaning on lenders to operate.

  • Net cash, debt-free
    Cash $163M − debt $0
    What this means

    Cash and short-term investments exceed every dollar of debt by $163M, on net the company owes nothing, and can act from strength when others can't. Net debt is the leverage figure that matters: the cash is already set against the debt. Strategic or illiquid investments aren't counted here.

  • Long (60+ days)
    DSO 118 + DIO 0 − DPO 44 days
    What this means

    Days cash is tied up between paying suppliers and collecting from customers. Lower is better; a long cycle means growth itself eats cash. (Little or no inventory, a services / asset-light model, so the inventory leg is ~0.)

Is it a good business?

  • Below average through the cycle
    6-yr median, range -40%–6%; 5% latest = NOPAT $20M ÷ invested capital $430M
    Industry peers: median -18%
    What this means

    The rate the business earns on the money tied up in it, Buffett's north star, because over time a stock tracks the ROIC beneath it. Above ~15% sustained hints at a moat; a return below the cost of capital (~8%) erodes value as a business grows rather than building it — the test Buffett weighs most. The headline is the median of the last 6 years (it ran 5% most recently), so one peak or trough year doesn't set the verdict. Asset-light businesses (R&D expensed, little capital) read artificially high, pair this with Owner Earnings.

  • Solid through the cycle
    7-yr median margin, range -8%–18%; latest $158M = operating cash $159M − maintenance capex $1M
    Industry peers: median 9%
    What this means

    What an owner could take out without starving the business: operating cash less the maintenance capital it must spend to hold its position — Buffett's owner earnings. That's 18% of revenue this year, a 5% median across 7 years. Treating stock comp as the real expense it is (less $84M of SBC) leaves $73M.

  • Cash-backed
    Cash from ops $159M ÷ net income $23M
    What this means

    How much of reported profit showed up as operating cash. Above 1× is reassuring; well below suggests earnings lean on accruals. One year is noisy, growth and working-capital swings distort it, and this is operating cash, not free cash. Watch the multi-year trend.

How is the cash used?

  • Returns most of it
    Dividends + buybacks $152M ÷ Owner Earnings $158M
    What this means

    Of $158M Owner Earnings, $152M (96%) went back to shareholders, $0 dividends, $152M buybacks. Net of $84M stock comp, the real buyback was about $68M. Returning most of it is the mark of a mature business with little left to reinvest at a high return; reinvesting most could mean a long runway, or empire-building. The split doesn't say which; the return earned on it (see ROIC) does.

  • Investing or harvesting? 0.07×
    Harvesting
    Capex $1M ÷ depreciation $19M
    What this means

    Descriptive, not a grade. Above ~1× means investing faster than assets wear out (growth, or, sustained for years, today's earnings carrying less depreciation than tomorrow's will). Below means spending less than it's wearing out (efficiency, or a melting asset base). The ratio won't tell you which; the filings will.

Graham’s defensive tests · 1 of 5 met

Graham’s numerical criteria for the defensive investor (The Intelligent Investor, ch. 14), run on the filings. A floor of safety, not a buy signal; many fine modern businesses fail his strictest liquidity rules by design.

  • Adequate size Miss
    Revenue ≥ $2B · $857M
    What this means

    Big enough to weather a storm. Graham's 1972 floor was ~$100M of sales (≈ $700M today); we use a $2B revenue line as a conservative modern stand-in.

  • Strong liquidity Near
    Current ratio ≥ 2× · 1.60×
    What this means

    Current assets at least twice current liabilities, near-term bills covered without touching the business. Strict by design: many cash-rich modern firms run leaner and miss it, holding their cushion in longer-dated securities.

  • Conservative debt Pass
    Debt ≤ working capital · $0 vs $334M WC
    What this means

    Graham's rule that borrowings not exceed net current assets. Capital-heavy and buyback-heavy firms routinely fail it, read it next to interest coverage, not alone.

  • Earnings stability Miss
    A profit every year (7-yr record) · 4 loss years
    What this means

    Graham wanted earnings in each of the past ten years, the stability a defensive owner leans on.

  • Dividend record Miss
    Uninterrupted dividends · none paid
    What this means

    An unbroken dividend was Graham's mark of durability. He wanted twenty years; the filings show about ten, and a single suspension breaks the streak. Non-payers, many fine modern compounders, fall outside his defensive net by design.

  • Earnings growth
    Earnings +33% over the record ·
    What this means

    Earnings were negative early in the record, a growth rate isn't meaningful.

  • Moderate price
    P/E ≤ 15 and P/E × P/B ≤ 22.5 · decided by the price
    What this means

    Graham's valuation gate, the wall he kept between a sound business and a sound investment. Three-year average earnings are $0.27/share (latest year $0.10), the averaged base the calculator's gate runs on, and book value is $2.46/share. Enter a price in “What the price implies” just below for the P/E, P/B, and whether it clears. But this is the rule Buffett outgrew: there's no hard P/E law, and a wonderful business can deserve a far richer multiple if the thesis holds, treat it as the bargain-hunter's floor, not a verdict on the price.

Durability & moat, 2020–2026

Whether the record’s returns held, and what the capital reinvested earned.

  • Profitable years 3 of 7
    What this means

    Lost money in 4 year(s), look at what happened there before trusting the average.

  • Operating margin −13% → 4% (3-yr avg ends)
    What this means

    Through the cycle the operating margin widened — about −13% early to 4% lately, median −7% — pricing power intact or improving.

  • Reinvestment, incremental ROIC returns capital
    What this means

    The capital base barely grew: this business returns cash through dividends and buybacks rather than reinvesting. Judge it on the cash returned, not on compounding.

  • Owner earnings growth +49%/yr
    What this means

    Owner earnings grew about 49% a year over the record.

  • Worst year 2022 · −20.2% op. margin
    What this means

    Operations went underwater in 2022, understand why before trusting the good years.

Does AI threaten the moat?

Elevated contestability

The product is software or information, the very thing capable AI now produces more cheaply, so the moat is more contestable than the record alone implies.

In its own filing A competitive risk, new this year

Its FY2026 10-K names artificial intelligence as a competitive threat, in language that was not in the prior year's filing.

“Our main competitors include, among others, experience management solutions, including social media management and social listening solutions, home-grown tools, customer service and support solutions, such as social messaging, conversational and Agentic AI, CCaaS solutions, customer feedback management and Voice of the…”

AI has collapsed the cost of building a capable substitute for the very thing this business sells. When a credible alternative can be assembled for a fraction of the incumbent's price, it is pricing power that erodes first, not revenue tomorrow. The live question is whether the moat survives that, not whether it held in the past. Whether that question is answerable at all is yours to decide, against your own circle of competence.

Read from the filing's own risk factors, paired with the industry's structure under its SIC code; the durability is read above, the price below.

All figures as filed; the source filing is linked above.

Current Position

as of the latest quarter, Apr 30, 2026

Can the business pay what it owes this year, off the freshest balance sheet: the quality of the assets, the debt actually coming due, and what a low ratio means here.

Current assets$745M
  • Cash & short-term investments$163M
  • Receivables$196M
  • Other current assets$386M
Current liabilities$520M
  • Accounts payable$32M
  • Other current liabilities$488M
Current ratio1.43×all current assets ÷ what's due · Graham looked for 2×
Quick ratio1.43×stricter: inventory excluded
Cash ratio0.31×strictest: cash alone against what's due
Working capital$225Mthe cushion left after near-term bills
Revenue, latest quarter vs. a year ago+6.8%the freshest read on whether the business is still growing
Current ratio, recent quarters1.6× → 1.4×
Deeper floors
Tangible book value$439Mequity stripped of goodwill & intangibles
Net current asset value$172MGraham's net-net: current assets less all liabilities
Debt incl. operating leases$44M$44M of it operating leases
Deferred revenue$426Mcustomer cash collected before delivery; operating float

From the company's latest filing.

How the cash was used, 2020–2026

Over the record, the business generated $328M of operating cash; how management split it reads as a cash returner, paying most of what it earns straight back to owners.

  • Reinvested$33M · 10%
  • Buybacks$459M · 140%
  • Returned to owners$459M

    156% of the owner earnings the business produced over the span, $0 as dividends and $459M as buybacks.

  • Source of funding−$164M

    Reinvestment and shareholder returns ran $164M beyond the operating cash the business generated, so the gap was financed off the balance sheet.

  • Average price paid for buybacks

    Buybacks ran $459M over the span, but the filings don't tag the share count needed to deduce the average price paid.

  • Net change in share count188.3%

    The diluted count rose from 84M to 243M: issuance (stock pay, deals) outran any buybacks, so owners were diluted on net.

  • Dividend record

    No dividend line was reported in the filing data over the span; the record here neither confirms nor rules out a payout.

Buybacks are gross of stock issued to staff; the share-count line above is the net of that, the figure that decides whether owners gained. The average price paid blends a year of purchases (and any accelerated repurchase), so it is close, not exact. The record of where the cash went and on what terms.

Management, ownership & pay

read the proxy →

From the proxy: how much of the business the people running it own, and how they are paid.

  • Insider ownership<1%

    The stake all directors and executive officers hold together, per the 2026 proxy: skin in the game, the first thing Munger reads.

  • CEO pay ratio27:1

    What the chief earns for every dollar the median employee makes, per the 2026 proxy. A high ratio alone settles nothing; some businesses are genuinely top-heavy in scarce skill. A runaway figure is where Buffett starts asking whether the board is doing its job.

  • Stock-based compensation$84M

    The slice of the business handed to employees in shares this year, 10% of revenue, equal to 210% of operating profit. Buffett's oldest accounting fight: this is compensation, compensation is an expense, real whether or not the headline earnings admit it. One trap: the cash-flow statement adds SBC back, so the operating cash, and the owner earnings drawn from it, are flattered by exactly this amount; counted as the cost it is, what an owner keeps is lower.

Peers, Software

The same industry, side by side on owner economics. Each figure is a through-cycle median, so a peak or trough year can’t distort it; the group median at the foot is the line to read each against.

CompanyRevenueGross marginOp. marginROICOwner earn. margin
APPFAppFolio$951M61%2.8%5%11%
YOUClear Secure Inc.$901M-8.2%52%33%
WKWorkiva$885M75%-15.1%-18%9%
RPDRapid7$860M70%-17.1%-18%6%
CXMSprinklr Inc.$857M70%-6.6%-3%5%
FRSHFreshworks Inc.$839M81%-22.5%-23%11%
QTWOQ2 Holdings Inc.$795M48%-14.8%-10%0%
ASANAsana$791M89%-68.9%-177%-27%
Group median70%-14.9%-14%8%
IV

The price

What a price has to assume.

What the price implies

reverse-DCF

Type today's close and see the owner-earnings growth you'd have to believe to justify it, beside what Sprinklr Inc. has delivered.

Sprinklr Inc.’s latest year runs above its own through-cycle margin — the reported figure may flatter a peak. So the tool opens on the through-cycle base, Graham’s averaging cutting both ways; clear the toggle below to read the latest year exactly as reported.

$

Through the cycle, Sprinklr Inc. earns about $43M on its 5.0% median owner-earnings margin. This year’s 18.4% margin runs above that; the reported figure may flatter a peak you'd be paying on. Normalize, below, values the price on that through-cycle figure rather than the latest year. It comes pre-checked here for that reason, the same rule that already normalizes a trough; clear it to price the year as filed.

Base

The assumptions

9.0% = the 4.55% 10-year Treasury (Jul 15, 2026) + 4.45 points of equity premium. The rate you require is yours to set.

Enter a price above to run it.

Implied by the price
Owner-earnings growth · ’20→’26+49%/yr
Owner-earnings yield
P/E (3-yr earnings ’24–’26)
P/B
Graham’s price gate

Graham capped the multiple at 15×; Buffett and Munger let that rule go: a wonderful business can deserve 50× if the thesis holds. The gate marks the bargain-hunter's floor.

Against a high-grade bond: Graham’s yardstick bond yield%

Prefilled with the 10-year Treasury (4.55%, as of Jul 15, 2026). Edit it for today’s exact figure, or a AAA corporate yield.

Graham measured a stock against the bond you could own instead, the heart of his margin of safety. Enter a price above to weigh the owner-earnings yield against this bond.

Owner earnings $144M on 241M shares outstanding (a weighted basic average, the only count this filer tags); net cash $163M. The base opens on the through-cycle figure (the latest year sits above the record’s own median, and Graham’s averaging cuts both ways); clear Normalize to use the year as filed. Net of stock comp treats option pay as the expense it is. The dials set the multiple a growth belief justifies; the price, and every dollar on this page, is yours.

Cite: Owner Scorecard, "Sprinklr Inc. (CXM), the owner's record," https://ownerscorecard.com/c/CXM, data as of 2026-07-09.

Manual order: ← CWT its page in the Manual CXT →

Industry order: ← CWAN the Software chapter DBX →