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IBEX, IBEX Limited
Ibex delivers innovative business process outsourcing, smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers.
We combine our strong heritage of delivering leading customer experience ("CX") operations, services and solutions that span omnichannel customer engagement and support, digital marketing and customer experience management to help our clients measure customer sentiment and deliver a superior CX to their end-customers.
Leveraging our proprietary technology platform, company culture and operational excellence, ibex helps more than 140 clients create innovative and differentiated customer experiences to help increase loyalty, enhance brand awareness and drive revenue in an era of rapid change and digital transformation.
The business
What it sells, where the money comes from, the kind of company it is.
The business in brief
read the 10-K →What this business is and what moves its needle, from its own SEC filings.
- What moves the needle
- Operating margin has run about 7.7% through the cycle, a thin margin, where volume, cost discipline and the price it gets all bear on the result. Read this kind of business on retention and the cost of growth. On its own account, the filing leans hardest on customer concentration, set against the numbers in what the filing emphasizes, below.
- Is it a good business?
- Return on capital has run high across the record (median 31%, above 15% in 5 of 5 years), though buybacks and expensed R&D and brands shrink the capital base, so the figure overstates the underlying economics. The steadier read is owner earnings: roughly 4% of revenue reaches owners as cash, consistently. Whether these returns reflect real pricing power or an accounting artifact is the judgment the 10-K is for.
Every line is arithmetic on the company's filings, shown in full in the sections below.
The record
Ten years of arithmetic, read across the cycle.
The record, 2021–2025
realized figures from each filing · older years to the left| 2021’21 | 2022’22 | 2023’23 | 2024’24 | 2025’25 | TTMTTMMar 2026 | |
|---|---|---|---|---|---|---|
| Income statement | ||||||
| $443M | $493M | $523M | $509M | $558M | $627M | RevenueRevenue |
| 17% | 16% | 17% | 18% | 19% | 18% | SG&A / revenueSG&A/rev |
| $17M | $21M | $40M | $39M | $47M | $57M | Operating incomeOp. inc. |
| 3.8% | 4.2% | 7.7% | 7.8% | 8.3% | 9.2% | Operating marginOp. mgn |
| $13M | $21M | $32M | $34M | $37M | $47M | Net incomeNet inc. |
| 14% | — | 22% | 18% | 20% | 16% | Effective tax rateTax rate |
| Cash flow & returns | ||||||
| $16M | $40M | $42M | $36M | $46M | $62M | Operating cash flowOp. cash |
| $14M | $18M | $19M | $19M | $17M | $19M | DepreciationDeprec. |
| ($16M) | ($1M) | ($13M) | ($21M) | ($14M) | ($10M) | Working capital & otherWC & other |
| $21M | $26M | $19M | $9M | $18M | $30M | CapexCapex |
| 4.7% | 5.3% | 3.6% | 1.7% | 3.3% | 4.8% | Capex / revenueCapex/rev |
| ($5M) | $14M | $23M | $27M | $27M | $32M | Owner earningsOwner earn. |
| −1.1% | 2.9% | 4.4% | 5.3% | 4.9% | 5.2% | Owner earnings marginOE mgn |
| ($5M) | $14M | $23M | $27M | $27M | $32M | Free cash flowFCF |
| −1.1% | 2.9% | 4.4% | 5.3% | 4.9% | 5.2% | Free cash flow marginFCF mgn |
| $4M | $0 | $0 | — | — | $0 | Dividends paidDiv. paid |
| $0 | $3M | $276K | $22M | $78M | — | BuybacksBuybacks |
| 40% | 26% | 34% | 31% | 31% | 33% | ROICROIC |
| 14% | 19% | 21% | 20% | 27% | 29% | Return on equityROE |
| 10% | 19% | 21% | — | — | 29% | Retained to equityRetained/eq |
| Balance sheet | ||||||
| $58M | $49M | $57M | $63M | $15M | $15M | Cash & investmentsCash+inv |
| — | $75M | $86M | $98M | $117M | $129M | ReceivablesReceiv. |
| — | $21M | $19M | $17M | $19M | $21M | Accounts payablePayables |
| — | $54M | $68M | $82M | $98M | $108M | Operating working capitalOper. WC |
| — | $142M | $159M | $180M | $146M | $165M | Current assetsCur. assets |
| — | $98M | $73M | $71M | $80M | $85M | Current liabilitiesCur. liab. |
| — | 1.5× | 2.2× | 2.5× | 1.8× | 2.0× | Current ratioCurr. ratio |
| — | $12M | $12M | $12M | $12M | $12M | GoodwillGoodwill |
| — | $294M | $293M | $294M | $273M | $297M | Total assetsAssets |
| — | $16M | $1M | $2M | $2M | $1M | Total debtDebt |
| — | ($33M) | ($56M) | ($61M) | ($14M) | ($14M) | Net debt / (cash)Net debt |
| — | — | 51.1× | 76.7× | 28.5× | 49.4× | Interest coverageInt. cov. |
| $95M | $113M | $150M | $166M | $134M | $161M | Shareholders’ equityEquity |
| 1.2% | 0.4% | 0.9% | 0.7% | 1.0% | 1.0% | Stock comp / revenueSBC/rev |
| Per share | ||||||
| 18.4M | 18.7M | 18.9M | 18.3M | 15.7M | 14.8M | Shares out (diluted)Shares |
| $24.15 | $26.32 | $27.69 | $27.86 | $35.50 | $42.42 | Revenue / shareRev/sh |
| $0.71 | $1.15 | $1.67 | $1.84 | $2.34 | $3.19 | EPS (diluted)EPS |
| $-0.26 | $0.75 | $1.21 | $1.48 | $1.74 | $2.19 | Owner earnings / shareOE/sh |
| $-0.26 | $0.75 | $1.21 | $1.48 | $1.74 | $2.19 | Free cash flow / shareFCF/sh |
| $0.22 | $0.00 | $0.00 | — | — | $0.00 | Dividends / shareDiv/sh |
| $1.13 | $1.38 | $1.00 | $0.49 | $1.17 | $2.02 | Cap. spending / shareCapex/sh |
| $5.16 | $6.06 | $7.94 | $9.08 | $8.54 | $10.88 | Book value / shareBVPS |
| 4-yr | 5-yr | |
|---|---|---|
| Revenue / share | +10.1%/yr | +10.1%/yr (4-yr) |
| EPS | +34.7%/yr | +34.7%/yr (4-yr) |
| Capital spending / share | +0.7%/yr | +0.7%/yr (4-yr) |
| Book value / share | +13.4%/yr | +13.4%/yr (4-yr) |
The record, charted
FY2021–2025Each measure over its full record; the current point and the worst year marked.
Owner earnings vs. net income
Owner earningsNet incomeThe accountant's number, and the cash an owner can take; the gap is the tell.
Where the cash went
ReinvestBuybacksDividendsAcquisitionsRetainedEach year's operating cash, by what management did with it: the mix, and how it drifts.
Net income is the accountant's number; owner earnings is the cash an owner could take out. The walk between them, off the cash-flow statement, and whether the gap is widening or holding.
In fiscal 2025 the business reported $37M of profit but $27M of owner earnings: $10M less than the profit line, taken out by capital spending and the timing of cash.
| FY2025 | FY2024 | FY2023 | FY2022 | FY2021 | |
|---|---|---|---|---|---|
| Reported net income | $37M | $34M | $32M | $21M | $13M |
| Depreciation & amortizationnon-cash charge added back | +$17M | +$19M | +$19M | +$18M | +$14M |
| Stock-based compensationreal costnon-cash, but a real cost | +$5M | +$4M | +$5M | +$2M | +$5M |
| Working capital & othertiming of cash in and out, other non-cash items | −$14M | −$21M | −$13M | −$1M | −$16M |
| Cash from operations | $46M | $36M | $42M | $40M | $16M |
| Capital expenditurecash put back in to keep running and to grow | −$18M | −$9M | −$19M | −$26M | −$21M |
| Owner earnings | $27M | $27M | $23M | $14M | ($5M) |
| Owner-earnings marginowner earnings ÷ revenue | 5% | 5% | 4% | 3% | -1% |
Owner earnings is the cash an owner could pull out without starving the business: operating cash less the capital it must spend to hold its position . The cash-flow statement also adds stock comp back as non-cash, but it is a real cost paid in shares; counted as the expense it is (less $5M), owner earnings is nearer $22M.
Maintenance capex is estimated as depreciation where a growing business invests above it; free cash flow is the figure the scorecard's free-cash margin reads.
Quality & stewardship
Returns, the balance sheet, capital allocation, and pay.
Owner’s Scorecard
Will it survive?
- Can it pay its interest? 28.5×ComfortableOperating income $47M ÷ interest expense $2M
What this means
Operating profit covers interest with the kind of margin Graham wanted for a defensive holding. Necessary, not sufficient, it says solvent, not cheap.
- Net cashCash $15M − debt $2M
What this means
Cash and short-term investments exceed every dollar of debt by $14M, on net the company owes nothing, and can act from strength when others can't. Net debt is the leverage figure that matters: the cash is already set against the debt. Strategic or illiquid investments aren't counted here.
- Not enough data
What this means
The filing data didn't include the inputs for this check.
Is it a good business?
- Very high (≥25%) through the cycle5-yr median, range 26%–40%; 31% latest = NOPAT $37M ÷ invested capital $121MIndustry peers: median -7%
What this means
The rate the business earns on the money tied up in it, Buffett's north star, because over time a stock tracks the ROIC beneath it. Above ~15% sustained hints at a moat; a return below the cost of capital (~8%) erodes value as a business grows rather than building it — the test Buffett weighs most. The headline is the median of the last 5 years (it ran 31% most recently), so one peak or trough year doesn't set the verdict. Asset-light businesses (R&D expensed, little capital) read artificially high, pair this with Owner Earnings.
- Thin, recently turned positivelatest $27M = operating cash $46M − maintenance capex $18M; positive each of the last 3 years, after an earlier loss stretch (5-yr median 4%)Industry peers: median 10%
What this means
What an owner could take out without starving the business: operating cash less the maintenance capital it must spend to hold its position — Buffett's owner earnings. That's 5% of revenue this year, a 4% median across 5 years. Treating stock comp as the real expense it is (less $5M of SBC) leaves $22M.
- Cash-backedCash from ops $46M ÷ net income $37M
In the filing’s words The filing leans on adjusted, non-GAAP earnings, but the GAAP profit is itself cash-backed — the adjustments are not papering over a cash shortfall here.
What this means
How much of reported profit showed up as operating cash. Above 1× is reassuring; well below suggests earnings lean on accruals. One year is noisy, growth and working-capital swings distort it, and this is operating cash, not free cash. Watch the multi-year trend.
How is the cash used?
- Returned more than it generatedDividends + buybacks $78M ÷ Owner Earnings $27M
What this means
The company returned more than it generated: against $27M of Owner Earnings, $78M (286%) went back to shareholders, $0 dividends, $78M buybacks — the excess came from the balance sheet or borrowing, not the year's operations. Net of $5M stock comp, the real buyback was about $73M. Sustained, that pattern draws down cash or adds debt; the net-debt line above shows where it stands.
- Investing or harvesting? 1.07×MaintainingCapex $18M ÷ depreciation $17M
What this means
Descriptive, not a grade. Above ~1× means investing faster than assets wear out (growth, or, sustained for years, today's earnings carrying less depreciation than tomorrow's will). Below means spending less than it's wearing out (efficiency, or a melting asset base). The ratio won't tell you which; the filings will.
Graham’s defensive tests · 2 of 5 met
Graham’s numerical criteria for the defensive investor (The Intelligent Investor, ch. 14), run on the filings. A floor of safety, not a buy signal; many fine modern businesses fail his strictest liquidity rules by design.
- Adequate size MissRevenue ≥ $2B · $558M
What this means
Big enough to weather a storm. Graham's 1972 floor was ~$100M of sales (≈ $700M today); we use a $2B revenue line as a conservative modern stand-in.
- Strong liquidity NearCurrent ratio ≥ 2× · 1.82×
What this means
Current assets at least twice current liabilities, near-term bills covered without touching the business. Strict by design: many cash-rich modern firms run leaner and miss it, holding their cushion in longer-dated securities.
- Conservative debt PassDebt ≤ working capital · $2M vs $66M WC
What this means
Graham's rule that borrowings not exceed net current assets. Capital-heavy and buyback-heavy firms routinely fail it, read it next to interest coverage, not alone.
- Earnings stability PassA profit every year (5-yr record) · no losses
What this means
Graham wanted earnings in each of the past ten years, the stability a defensive owner leans on.
- Dividend record MissUninterrupted dividends · 1 of 5 yrs
What this means
An unbroken dividend was Graham's mark of durability. He wanted twenty years; the filings show about ten, and a single suspension breaks the streak. Non-payers, many fine modern compounders, fall outside his defensive net by design.
- Moderate price —P/E ≤ 15 and P/E × P/B ≤ 22.5 · decided by the price
What this means
Graham's valuation gate, the wall he kept between a sound business and a sound investment. Three-year average earnings are $2.54/share (latest year $2.75), the averaged base the calculator's gate runs on, and book value is $10.03/share. Enter a price in “What the price implies” just below for the P/E, P/B, and whether it clears. But this is the rule Buffett outgrew: there's no hard P/E law, and a wonderful business can deserve a far richer multiple if the thesis holds, treat it as the bargain-hunter's floor, not a verdict on the price.
Durability & moat, 2021–2025
Whether the record’s returns held, and what the capital reinvested earned.
- Profitable years 5 of 5
What this means
Never lost money over the record, the earnings stability Graham insisted on.
- Return on capital ≥ 15% 4 of 4 yrs
What this means
A moat shows up as a high return on invested capital that holds year after year, not one good vintage.
- Operating margin 4% → 8% (2-yr avg ends)
In the filing’s words The filing ties gains to its own pricing, but names price competition too — pricing power that is real yet contested, not unopposed. The margin shows who is winning.
What this means
Through the cycle the operating margin widened — about 4% early to 8% lately, median 8% — pricing power intact or improving.
- Reinvestment, incremental ROIC returns capital
What this means
The capital base barely grew: this business returns cash through dividends and buybacks rather than reinvesting. Judge it on the cash returned, not on compounding.
- Owner earnings growth +55%/yr
What this means
Owner earnings grew about 55% a year over the record.
- Worst year 2021 · 3.8% op. margin
What this means
Stayed profitable even in its hardest year, the resilience that survives recessions.
- Share count −3.8%/yr
What this means
The share count is shrinking, buybacks are quietly growing your slice of the business.
- Dividend record paid
What this means
Paid a dividend in 1 of the years on record.
- How management talks about it Owner’s terms
What this means
The record and the register agree: capital is compounding and the filing reasons in an owner’s terms — per-share value, return on capital, the long term — not a promoter’s.
Does AI threaten the moat?
Elevated contestabilityThe product is software or information, the very thing capable AI now produces more cheaply, so the moat is more contestable than the record alone implies.
Its FY2025 10-K names artificial intelligence as a competitive threat.
“If we are unable or fail to further refine and enhance our solutions or to anticipate innovation opportunities and keep pace with evolving technologies, including AI, our solutions could become noncompetitive or obsolete and as a result we may be less attractive to existing and new clients, our clients may terminate th…”
The moat the record shows, a high return on capital held across years, was earned before AI collapsed the cost of building a capable substitute for the very thing this business sells. When a credible alternative can be assembled for a fraction of the incumbent's price, it is pricing power that erodes first, not revenue tomorrow. The live question is whether the moat survives that, not whether it held in the past. Whether that question is answerable at all is yours to decide, against your own circle of competence.
Read from the filing's own risk factors, paired with the industry's structure under its SIC code; the durability is read above, the price below.
All figures as filed; the source filing is linked above.
Current Position
as of the latest quarter, Mar 31, 2026Can the business pay what it owes this year, off the freshest balance sheet: the quality of the assets, the debt actually coming due, and what a low ratio means here.
- Cash & short-term investments$15M
- Receivables$129M
- Other current assets$21M
- Debt due within a year$819K
- Accounts payable$21M
- Other current liabilities$63M
From the company's latest filing.
How the cash was used, 2021–2025
Over the record, the business generated $180M of operating cash; how management split it reads as a reinvestor, most operating cash is plowed back into the business.
- Reinvested$93M · 52%
- Dividends$4M · 2%
- Buybacks$103M · 58%
- Returned to owners$107M
124% of the owner earnings the business produced over the span, $4M as dividends and $103M as buybacks.
- Source of funding−$21M
Reinvestment and shareholder returns ran $21M beyond the operating cash the business generated, so the gap was financed off the balance sheet: cash and short-term investments drew down $42M.
- Average price paid for buybacks$16.10
Across the years where the filing reports a share count, 2M shares were bought for $25M, about $16.10 each.
- Net change in share count−19.5%
The diluted count fell from 18M to 15M, so the buybacks outran the stock issued to staff.
- Dividend record$0.00/sh
Paid in 1 of the years on record. It was cut at least once along the way.
- Return on what it retained51%
Of the earnings it kept rather than paid out ($29M over the span), annual owner earnings (first three years vs last three) grew $15M, so each retained $1 added about 0.51 of yearly owner earnings. Buffett's test, run on owner earnings instead of market value.
Buybacks are gross of stock issued to staff; the share-count line above is the net of that, the figure that decides whether owners gained. The average price paid blends a year of purchases (and any accelerated repurchase), so it is close, not exact. The record of where the cash went and on what terms.
Management, ownership & pay
From the proxy: how much of the business the people running it own, and how they are paid.
- Stock-based compensation$5M
The slice of the business handed to employees in shares this year, 1% of revenue, equal to 12% of operating profit. Buffett's oldest accounting fight: this is compensation, compensation is an expense, real whether or not the headline earnings admit it. One trap: the cash-flow statement adds SBC back, so the operating cash, and the owner earnings drawn from it, are flattered by exactly this amount; counted as the cost it is, what an owner keeps is lower.
Inverting the record
Invert: instead of why IBEX Limited is a good business, the question is what would make owning it a mistake, and whether those marks are in the record. Disconfirming tests across 2021–2025.
None of the 4 tests turned up a mark; each came back clean. A clean panel says only that these particular ways of being wrong are not written into the record.
- Is it less profitable than it was?
- Did the share count rise anyway?
- Did reported profit become cash?
- Are "one-time" charges a yearly habit?
Each test is read from the filings and is noisy alone; a flag can mark a cyclical trough or a year of heavy investment as easily as a problem. The filing says which.
What an owner would ask, FY2025
read the 10-K →- Which reported numbers are a judgment call?Management names Revenue recognition, Income taxes, Acquisitions, Stock compensation as critical estimates
each rests partly on management's judgment; the filing's note sets out the assumptionsverify →
The questions the record and the charts do not answer on their own; each carries the figure and the place to look.
Peers, IT Services & Consulting
The same industry, side by side on owner economics. Each figure is a through-cycle median, so a peak or trough year can’t distort it; the group median at the foot is the line to read each against.
| Company | Revenue | Gross margin | Op. margin | ROIC | Owner earn. margin |
|---|---|---|---|---|---|
| UPWKUpwork Inc. | $788M | 73% | -5.3% | -7% | 3% |
| LZLegalZoom.com Inc. | $756M | 66% | 3.3% | — | 15% |
| CARSCars.com Inc. Common Stock | $723M | 90% | 8.1% | 5% | 21% |
| HNGEHinge Health Inc. | $588M | 77% | -44.6% | — | 12% |
| IBEXIBEX Limited | $558M | — | 7.7% | 31% | 4% |
| LIFLife360 Inc. | $489M | 76% | -15.2% | -28% | -4% |
| YEXTYext Inc. | $447M | 75% | -24.8% | -85% | 1% |
| TCXTucows Inc. | $390M | 27% | -0.2% | 0% | 10% |
| Group median | — | — | -2.7% | -3% | 7% |
The price
What a price has to assume.
What the price implies
reverse-DCFType today's close and see the owner-earnings growth you'd have to believe to justify it, beside what IBEX Limited has delivered.
Through the cycle, IBEX Limited earns about $24M on its 4.4% median owner-earnings margin. This year’s 4.9% margin runs in line with that. Normalize, below, values the price on that through-cycle figure rather than the latest year.
—
9.0% = the 4.55% 10-year Treasury (Jul 15, 2026) + 4.45 points of equity premium. The rate you require is yours to set.
Enter a price above to run it.
A dated snapshot of the price you typed, the assumptions you set, and what the page showed for them. A snapshot is never edited after it is saved. Your notebook is yours alone — the commitment states what is stored and what we will never do.
Graham capped the multiple at 15×; Buffett and Munger let that rule go: a wonderful business can deserve 50× if the thesis holds. The gate marks the bargain-hunter's floor.
Prefilled with the 10-year Treasury (4.55%, as of Jul 15, 2026). Edit it for today’s exact figure, or a AAA corporate yield.
Graham measured a stock against the bond you could own instead, the heart of his margin of safety. Enter a price above to weigh the owner-earnings yield against this bond.
Free cash flow $32M on 13M shares outstanding, per the 10-Q cover, as of 2026-04-30; net cash $14M. The if-converted diluted count is 15M, 10% above the shares outstanding: the dilution overhang (convertibles, options) a buyer inherits. The base is the latest year by default; Normalize values it on the through-cycle median owner-earnings margin (to avoid paying on a peak year). Net of stock comp treats option pay as the expense it is. Capex ($30M) runs well above depreciation ($19M), so this is a build-out; Steady-state swaps total capex for maintenance (≈ depreciation), lifting the base to about $44M, the cash it would throw off if it stopped expanding. The dials set the multiple a growth belief justifies; the price, and every dollar on this page, is yours.
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